SHIPPING

Please note that shipping time stated below does not include processing time. Order processing time usually takes 1-2 business days.

Please ensure that your shipping address is entered correctly during checkout. We are unable to provide any refunds if your order gets sent to a wrong address due to incorrect shipping address given. SaltyCacti will not be held responsible for any lost/stolen packages once it has been shipped.

Shipping estimates below are provided by our delivery partners and can vary depending on shipping destinations and external factors not limited to weather conditions, postal strike, customs clearance etc. SaltyCacti cannot be held responsible for unforeseen delays caused by conditions that are beyond our control.

Custom and Duty Charges: Note that deliveries to some countries may incur custom/duty/import charges or taxes. The rate and amount vary depending on the value of the parcel, type of items, where they are from etc. Since different countries have different import laws, it is important that you are aware of the duties that apply in your country. Salty Cacti is not responsible for these charges and delay or non-delivery arising from custom officials holding the parcel. All applicable customs and import duties or taxes are the responsibility of the customer in order for your package to clear customs, though it is not always the case that your parcel will incur customs and import duties or taxes. Note that if you decide not to pay the custom/duty/import charges, you will not be refunded for your order.

RETURNS


Kindly read through our returns and refund policy. When you make a purchase on SaltyCacti, you are agreeing to the following:

Any items purchased in full priced and not listed under “non-returnable items” can be returned for store credit or refund. 

Items that are non-returnable include:
- swimwear, intimates, bodysuit
- women's accessories, bags
- sale items 
- items which are no longer in their original packaging.

Return requests have to meet the conditions below in order to be refunded:
- product must be in its original condition: unused, undamaged, unwashed, not stained, all tags intact
- product must not appear to have been used or worn (smell of perfume, deodorant or tan, make-up stains)

Please note that SaltyCacti will not be responsible for any lost or damaged returned parcels during transit. 
*All returns will be charged an original shipping fee if your total order value after returning is less than the free shipping order threshold of $100.