Please note that shipping time stated below does not include processing time. Order processing time usually takes 1-2 business days.
Please ensure that your shipping address is entered correctly during checkout. We are unable to provide any refunds if your order gets sent to a wrong address due to incorrect shipping address given. SaltyCacti will not be held responsible for any lost/stolen packages once it has been shipped.
Shipping estimates below are provided by our delivery partners and can vary depending on shipping destinations and external factors not limited to weather conditions, postal strike, customs clearance etc. SaltyCacti cannot be held responsible for unforeseen delays caused by conditions that are beyond our control.
Country
Order Value
Shipping cost
Delivery time
West Malaysia
Free for orders over RM 250
RM 8
2-4 business days
East Malaysia
-
RM 18
4-7 business days
Singapore
-
SGD 10 +
4-7 business days
Country
Order Value
Shipping cost
Delivery time
USA
-
USD 12 +
7-10 business days
Country
Order Value
Shipping cost
Delivery time
Brunei
-
USD 15 +
4-7 business days
Indonesia
-
USD 15 +
4-7 business days
Philippines
-
USD 15 +
4-7 business days
Thailand
-
USD 15 +
4-7 business days
Country
Order Value
Shipping cost
Delivery time
Hong Kong
-
USD 15 +
4-8 business days
Japan
-
USD 15 +
4-8 business days
Korea
-
USD 15 +
4-8 business days
Taiwan
-
USD 15 +
4-8 business days
Country
Order value
Shipping cost
Delivery time
Australia
-
USD 12 +
4-7 business days
New Zealand
-
USD 15 +
6-9 business days
Country
Order Value
Shipping cost
Delivery time
UK
-
USD 12 +
7-10 business days
BELGIUM
-
USD 12 +
7-10 business days
FRANCE
-
USD 12 +
7-10 business days
GERMANY
-
USD 12 +
7-10 business days
ITALY
-
USD 12 +
7-10 business days
NETHERLANDS
-
USD 12 +
7-10 business days
Please send us an email at hello@saltycacti.com.
RETURNS
Kindly read through our returns and refund policy. When you make a purchase on SaltyCacti, you are agreeing to the following:
Any items purchased in full priced and not listed under “non-returnable items” can be returned for store credit or refund. Sale items can be returned for store credit only.
Items that are non-returnable include: - swimwear, intimates, bodysuit - women's accessories - final sale items - items which are no longer in their original packaging.
Return requests have to meet the conditions below in order to be refunded: - product must be in its original condition: unused, undamaged, unwashed, not stained, all tags intact - product must not appear to have been used or worn (smell of perfume, deodorant or tan, make-up stains)
Please note that SaltyCacti will not be responsible for any lost or damaged returned parcels during transit.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): https://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 7 days (10 days for East Malaysia/Singapore) and email (or Instagram DM) us your order number and return tracking number with a trackable link. Returned parcels without a valid tracking number will not be processed.
Returns/refunds may take 3-5 business days to be processed.
*We currently do not provide prepaid return labels and customers are responsible for the return shipping costs.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 14 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of 5 USD will be charged for each returned item and will be deducted from your total refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): https://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 10 days and email us your return tracking number with a trackable link. Return parcels will not be processed without a valid tracking number.
Returns/refunds may take 3-5 business days to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of 5 USD will be charged for each returned item and will be deducted from your total refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): https://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 10 days and email us your return tracking number with a trackable link. Return parcels will not be processed without a valid tracking number.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of 5 USD will be charged for each returned item and will be deducted from your total refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 10 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of 5 USD will be charged for each returned item and will be deducted from your total refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 14 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of 5 USD will be charged for each returned item and will be deducted from your total refund amount.
