Please note that shipping time stated below does not include processing time. Order processing time usually takes 1-2 business days.
Please ensure that your shipping address is entered correctly during checkout. We are unable to provide any refunds if your order gets sent to a wrong address due to incorrect shipping address given. SaltyCacti will not be held responsible for any lost/stolen packages once it has been shipped.
Shipping estimates below are provided by our delivery partners and can vary depending on shipping destinations and external factors not limited to weather conditions, postal strike, customs clearance etc. SaltyCacti cannot be held responsible for unforeseen delays caused by conditions that are beyond our control.
Custom and Duty Charges: Note that deliveries to some countries may incur custom/duty/import charges or taxes. The rate and amount vary depending on the value of the parcel, type of items, where they are from etc. Since different countries have different import laws, it is important that you are aware of the duties that apply in your country. Salty Cacti is not responsible for these charges and delay or non-delivery arising from custom officials holding the parcel. All applicable customs and import duties or taxes are the responsibility of the customer in order for your package to clear customs, though it is not always the case that your parcel will incur customs and import duties or taxes. Note that if you decide not to pay the custom/duty/import charges, you will not be refunded for your order.
Country
Order Value
Shipping cost
Delivery time
Standard Shipping
Free for all orders over $100
USD 9.99
7-9 business days
UPS Express Shipping
Free for all orders over $200
USD 18.99
3-5 business days
Shipping
Order Value
Shipping cost
Delivery time
Standard Shipping
Free for all orders over $100
USD 9.99
7-10 business days
Express Shipping
Free for all orders over $200
USD 18.99
3-6 business days
Country
Order value
Shipping cost
Delivery time
Australia
Free for all orders over $100
USD 9.99
4-7 business days
New Zealand
Free for all orders over $100
USD 9.99
7-12 business days
Country
Order Value
Shipping cost
Delivery time
ASIA countries
Free for all orders over $100
USD 9.99
4-7 business days
Country
Order Value
Shipping cost
Delivery time
West Malaysia
Free
0
2-4 business days
East Malaysia
Free for all orders over $100
USD 4
4-8 business days
Singapore
Free for all orders over $100
USD 10
5-8 business days
Country
Order Value
Shipping cost
Delivery time
Rest of the world
$ 30
10-20 business days
RETURNS
Kindly read through our returns and refund policy. When you make a purchase on SaltyCacti, you are agreeing to the following:
Any items purchased in full priced and not listed under “non-returnable items” can be returned for store credit or refund.
Items that are non-returnable include: - swimwear, intimates, bodysuit - women's accessories, bags - sale items - items which are no longer in their original packaging.
Return requests have to meet the conditions below in order to be refunded: - product must be in its original condition: unused, undamaged, unwashed, not stained, all tags intact - product must not appear to have been used or worn (smell of perfume, deodorant or tan, make-up stains)
Please note that SaltyCacti will not be responsible for any lost or damaged returned parcels during transit. *All returns will be charged an original shipping fee if your total order value after returning is less than the free shipping order threshold of $100.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our US warehouse within 10 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of $4.99 USD will be charged for each returned item and will be deducted from your refund amount unless you opt for store credit. *If your total order value after returns is less than the free shipping order threshold of $100, the original shipping fee amount will be deducted from your refund.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 21 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of $6.99 USD will be charged for each returned item and will be deducted from your refund amount unless you opt for store credit. *If your total order value after returns is less than the free shipping order threshold of $100, the original shipping fee amount will be deducted from your refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): http://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 14 days and email us your return tracking number with a trackable link. Return parcels without tracking number provided will not be processed.
Returns/refunds may take up to 1 week to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of $4.99 USD will be charged for each returned item and will be deducted from your refund amount unless you opt for store credit. *If your total order value after returns is less than the free shipping order threshold of $100, the original shipping fee amount will be deducted from your refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): https://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 14 days and email us your return tracking number with a trackable link. Return parcels will not be processed without a valid tracking number.
Returns/refunds may take 3-5 business days to be processed.
*Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *A restocking fee of $4.99 USD will be charged for each returned item and will be deducted from your refund amount unless you opt for store credit. *If your total order value after returns is less than the free shipping order threshold of $100, the original shipping fee amount will be deducted from your refund amount.
All return request has to be submitted within 3 days of receiving the parcel (the date it is marked as delivered is Day 1): https://saltycacti.returnscenter.com/
Once approved, please send back your returned parcel to our Malaysia warehouse within 7 days (10 days for East Malaysia/Singapore) and email (or Instagram DM) us your order number and return tracking number with a trackable link. Returned parcels without a valid tracking number will not be processed.
Returns/refunds may take 3-5 business days to be processed.
*We currently do not provide prepaid return labels and customers are responsible for the return shipping costs. *If your total order value after returns is less than the free shipping order threshold of $100, the original shipping fee amount will be deducted from your refund amount.
We currently do not accept any returns or exchanges for all other countries.
