Kindly read through our returns and refund policy. When you make a purchase on Salty Cacti, you are agreeing to the following:
We only authorise refunds when the product received is not as ordered (an incorrect item) or when a product cannot be used due to a significant defect. If one of these apply to you, please email* us within 3 days of receiving your product (the date your parcel is marked as delivered) to request for a refund.
*include your order number, pictures of incorrect item/defective parts in your email to us; a partial to full refund is provided depending on the degree of defect.
Refunds will be provided only upon authorisation. Refunds are processed within 1-3 business days and you will receive an email confirmation once your refund has been authorised and processed.
We strictly do not authorise refunds due to change of mind other than the reasons stated above. The following items are also strictly non-refundable and cannot be returned:
- women's accessories
- sale items and
- items which are no longer in their original packaging.
Returns & Exchanges
We do not accept returns and exchanges at this moment.