Kindly read through our returns and refund policy. When you make a purchase on Salty Cacti, you are agreeing to the following:
Salty Cacti provide prepaid return labels for the following countries:
United States, Canada, Australia, United Kingdom, France, Germany
All other countries not listed above do not come with prepaid return labels. Should you wish to return or exchange an item, you will have to pay for shipping back to our warehouse and ensure a valid tracking number is provided in order for the parcel to arrive safely. Salty Cacti is not responsible for lost or undelivered parcels and refunds will not be issued if item is not received.
All return / exchange request has to be submitted within 7 days of receiving the parcel (the date it is marked as delivered is Day 1).
Items that are non-returnable include:
- women's accessories
- sale items and
- items which are no longer in their original packaging.
Return / exchange requests will be reviewed and approved within 3-5 business days. Return and exchange requests have to meet the conditions below in order to be refunded / exchanged:
- product must be in its original condition: unused, undamaged, unwashed, all tags intact
- product must not appear to have been used or worn (smell of perfume, deodorant or tan)
Once your return / exchange request has been approved, ship out the product within 3 business days using the return label provided. Kindly mark the parcel as "Returned goods."
Once your parcel is received in our warehouse, please allow up to 5 business days for your item to be inspected. All refunds are to be processed in the form of store credit only. You will receive a notification email once your refund been processed or replacement item shipped. Salty Cacti reserve the right to refuse a return or exchange if the item received does not meet the above-mentioned conditions.
Submit return/exchange request here: https://saltycacti.myreturnscenter.com/