Kindly read through our returns and refund policy. When you make a purchase on Salty Cacti, you are agreeing to the following:
USA and Australia Returns
Any items purchased in full priced and not listed under “non-returnable items” can be returned for store credit or cash refund within 15 days of your order confirmation. Simply fill out the return form below and you will get a return confirmation within 48 hours. Please send back your returned parcel to our US/AUS warehouse within the required time frame.
Items that are non-returnable include:
- swimwear, intimates, bodysuit
- women's accessories
- sale items and
- items which are no longer in their original packaging.
Return requests have to meet the conditions below in order to be refunded:
- product must be in its original condition: unused, undamaged, unwashed, all tags intact
- product must not appear to have been used or worn (smell of perfume, deodorant or tan)
Please note that we currently do not provide prepaid return labels and customers are responsible for the return shipping costs. There is a $5 restocking fee for all returned items.
We currently do not accept exchanges.
*All return / exchange request has to be submitted within 4 days of receiving the parcel (the date it is marked as delivered is Day 1).
*Returns/refunds may take up to 12 business days to be processed.
All Other Countries
Same policy as above applies. Please email us at firstname.lastname@example.org for returns.